Job description
- Lead the Design, Delivery, Assessment and Development of the banks customized training solutions specifically (Consumer Banking Products & Services Proposition related programs) for the identified roles in Retail Banking.
- Lead the Design, Delivery, Assessment, Development and Evaluation of the best in class customized training workshops, specifically “Consumer Banking Products & Services” for the roles identified by the business.
- Liaise with the Products Managers to ensure the retail banking products and services training material/Policy/Procedure are updated on a regular basis.
- Ensure continuous compliance with the Group Talent training policies, procedures and regulatory requirements
- Leverage internal ‘subject matter experts’ to customize course offerings
- Work / liaise with Academy staff to manage the delivery of the related “Consumer Banking Products & Services” programs including zoning etc. to maximize attendance and minimize disruption to the business.
- Evaluate and enhance the effectiveness of all training programs to maximize revenue goals and improve staff development.
- Conduct on and offsite training for general employee and management groups to maximize business performance.
- Contribute to the deployment of the Group Talent Strategy including Technical Talent & Career Development programs etc.
- Responsible for providing dashboard information/reports on monthly basis through the planning and quality team
- Ensure training records/data base are maintained and updated on regular basis and produce reports for management.
- Promote network and collaboration (knowledge management, best in class practices on learning & development management)
Desired Skills and Experience
- Post Graduate in banking, finance, business, education or related field
- Minimum 8 - 10 years experience in the Consumer Banking/Retail domain within banking.
- Excellent oral and written communications skills in English & Arabic
- Presentation skills including the ability to present to Senior Managers and large audience
- Expert in Learning & development systems and tools
- Professional with MS - Office tools
- Customer focus, Innovation and learning
- Strong Communication & Presentation skills
- Developing others
- Team Work
- Results & Achievements Orientation
- People Management & Leadership qualities
- Self-Management & Time Management
- Excellent knowledge of the Retail business, Central bank regulations, Compliance and regulatory, training policies, principles, and techniques.
- Excellent design, delivery, communication and presentation skills
- Computer literate with strong MS Office skills
How To Apply
For more information log on to the company website at: https://www.nbad.com/en/Careers/Pages/nbad-careers.aspx
