Manager Insurance Claims

Independently manage the recovery of all claims under all classes of insurance that the Emirates Group and its Joint Venture Companies procure in order to optimise recovery of claim in favour of the business unit. Provide technical advice and pro-active support to the various business units (UAE and World wide) on all matters involving the management and recovery of insurance claims.

Job Accountabilities

• Independently manage and ensure the timely recovery of claims under all classes / types of insurance - for all of Emirates Group and its Joint Venture Companies, UAE and World wide. Given that each claim is different in its nature, circumstances, complexity, territory / jurisdiction and magnitude, the job holder is required to possess and exhibit extensive knowledge of the intricacies and sensitivities (e.g. pax / employee / third parties/ directors legal liability claims) involved in each and must possess full insurance technical knowledge, and comprehension, of the cover, implications and requirements of the various insurance policies that could get triggered for the purpose of claims recovery.
• Independently evaluate the nature, cause circumstances, magnitude and complexities of a claim in consultation with the business unit concerned, so as to assimilate all technical and financial data relevant to the incident and business unit – for the purpose of processing and strategising insurance recovery.
• Analyse and evaluate insurance policy coverage terms, conditions, exclusions and warranties relevant to the incident and operations of the business unit and determine the implications on recovery, or otherwise, from insurers and external parties – in order to strategize claims processing and recoveries.
• Ensure timely notification of claims to underwriters, surveyors, loss adjusters, solicitors, and carriers in order to comply with statutory insurance, insurance and legal requirements - thereby securing each business unit’s right of claim against insurers, carriers, and third parties involved. The nature of the job requires the job holder to have extensive dealings and interactions at all levels within each such entity in the UAE and globally – depending upon the territory and jurisdiction involved.
• Based on review of all information / material / data and financials assimilated – comprehensively brief the business unit concerned of the various insurance dimensions and sensitivities that impact a claim and then initiate, attend and conduct insurance surveys by underwriters, surveyors, and loss adjusters, solicitors – with the objective of making an initial and final assessment of the damage, / loss.
• The job holder is required to influence and negotiate a plan of repairs or replacement, acceptable to the business unit, secure admissibility of a claim from loss adjustors and insurers, arrange for optimum sale value of salvage and obtain the release of maximum interim claim payment pending formalisation of final claim amount which, dependent on the nature of the claim, may be resolved in periods ranging from three months to ten years .
• Advise business unit on the capture of all financial elements of a claim which are recoverable under the terms of the insurance policy, ranging from cost of external repairs / replacement / internal material and man-hours and all such other insured costs incurred as a result of the incident – so as to then compile and quantify all insured losses; scrutinise additional financial benefits available under the insurance policy so as to optimise recovery of claim in favour of the business unit.
• Evaluate recovery potential of controversial, grey area or disputed claims and recommend acceptance of ex-gratia or compromised settlements – based on technical assessment of insurance implication and potential for full recovery or otherwise.
• Maintain a comprehensive and up-dated data base of all claims and computing loss ratios and trends for the purpose of assisting in the departments analysis of risk, claims profile and loss prevention techniques relevant to each business unit.
• Provide managerial and technical support to Section Head on handling, management and recovery of all high value, complex and long tail legal liability insurance claims involving manufacturers (aircraft and non aircraft), suppliers, vendors, repairers, insurers, surveyors and loss adjustors, solicitors, as also on all matters of Corporate “crisis management and emergency response planning” involving aircraft disasters, legal liability claims involving death / injuries to passengers, baggage, cargo and third parties – in multi jurisdictions and highly litigious territories Job holder is required to be aware of the sensitivities involved and must exhibit a responsive approach, coupled with the ability to cope with stressful situations involving a catastrophe.

Qualifications & Experience

• Degree or Honours (12 3 or equivalent)
• A graduate in business or law Insurance degree or diploma preferred
• A minimum of 10 years of experience in Insurance Claims Management
• Have knowledge of business and industry practices, as also regulatory and statutory provisions
• In-depth knowledge of legalities and intracacies involving global insurance programs

Salary and Benefits

Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.

We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.

We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US1=Dh3.66. Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the ‘Dubai Lifestyle’ section in the careers website you can also consider the many benefits of Dubai as a location to live and work in.

Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.

We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.

Job Category:

Legal and Insurance

Primary Location:

United Arab Emirates-Dubai

Job Posting:

11-Sep-14, 2:38:13 PM

Please submit your application before 30-Oct-14, 11:59:00 PM